When it comes to setting benchmarks in the automotive industry, few facilities can rival AUTOWORLD Zimbabwe. As Zimbabwe’s official Isuzu dealer, AUTOWORLD is not just a dealership or workshop—it’s a powerhouse of efficiency, innovation, and customer-centric solutions. Recently, the DRIVEtorque team visited their flagship facility in Pomona, Harare and what we encountered left us in awe.

A Workshop Like No Other
Nestled across a sprawling 5,500 square meters of land, AUTOWORLD Zimbabwe houses Africa’s largest Isuzu workshop. In this state-of-the-art facility, up to 60 vehicles can be serviced daily, including Isuzu bakkies, SUVs, and commercial vehicles. On average, the team handles 40 to 50 vehicles daily, a testament to their highly trained technicians and streamlined operations.
One of the workshop's standout features is its inventory of spare parts, valued at nearly USD 2 million. This ensures that customers have access to a comprehensive range of components when they need them most. In the rare instance that a specific spare part is not in stock, AUTOWORLD Zimbabwe guarantees prompt procurement without delay, ensuring minimal downtime for customers.

Cutting-Edge Facilities and Expertise
A modern Isuzu workshop is more than just a space for vehicle repairs—it’s a hub of advanced technology and expertise. AUTOWORLD Zimbabwe exemplifies this with its:
Facility and Equipment
• Impeccable Cleanliness and Organization: The workshop is spotless and meticulously arranged, reflecting a commitment to professionalism.
• Advanced Diagnostic Tools: Their cutting-edge equipment ensures precise issue identification and resolution for every Isuzu model.
• Specialized Tools: From bakkies to commercial vehicles, every repair is supported by tools designed specifically for Isuzu vehicles.

Expert Technicians
• Highly Trained Staff: Every employee, from technicians to management, undergoes rigorous training directly offered by Isuzu. This ensures they stay at the forefront of product knowledge, technology, and customer service trends.
• Continuous Learning: Regular training sessions keep technicians and staff updated on the latest advancements in the automotive industry, further enhancing their expertise and professionalism.

Comprehensive Services
• Routine Maintenance: From oil changes to tire rotations, the workshop covers every aspect of vehicle upkeep.
• Repairs and After-Sales Support: With warranty work, quick turnaround times, and spare parts availability, AUTOWORLD Zimbabwe’s after-sales service is second to none.
• Customer-Focused Amenities: A welcoming reception with a coffee bar and free Wi-Fi ensures comfort for customers waiting for their vehicles.

Sales Success and Industry Recognition
AUTOWORLD Zimbabwe is not just a leader in vehicle servicing but also in Isuzu sales. Selling an impressive 1,300 Isuzus annually, the dealership has cemented its position as a trusted partner for Isuzu owners across the country.
Their stellar performance hasn’t gone unnoticed. AUTOWORLD Zimbabwe has consistently been awarded Dealer of the Year outside South Africa—a title they’ve won every year for several consecutive years. This recognition reflects the dedication, efficiency, and customer satisfaction that define every aspect of their operations.

Customer-Centric Innovations
AUTOWORLD Zimbabwe understands that customer convenience is as important as vehicle care. Its modern coffee shop and welcoming reception area add a touch of comfort and hospitality to the workshop experience. Additionally, the dealership provides courtesy pick-up and drop-off services and offers 24/7 breakdown support—further proof of their commitment to seamless service.

Sustainability at the Core
In an age where sustainability is paramount, AUTOWORLD Zimbabwe stands as a trailblazer. The facility’s reliance on solar power demonstrates its dedication to reducing its carbon footprint while embracing eco-friendly innovation. This commitment to sustainability underscores the company’s forward-thinking ethos.

A Trusted Partner for Isuzu Owners
AUTOWORLD Zimbabwe’s excellence extends far beyond vehicle servicing. As a trusted Isuzu dealer, the facility boasts a large display area showcasing the full range of Isuzu vehicles. Whether you're searching for a rugged bakkie, a versatile SUV, or a reliable commercial vehicle, AUTOWORLD Zimbabwe offers a professional and well-organized environment to explore your options.
Convenient Locations and Contact Information
With two locations in Harare and one in Bulawayo, AUTOWORLD Zimbabwe ensures accessibility for customers across the country. The flagship Pomona Service Centre & Parts in Harare offers specialized services for both light vehicles and trucks. For inquiries, bookings, or support, customers can contact:
• Contact Number: 08677004312
• Email: pomona@autoworld.co.zw

Our Thoughts
AUTOWORLD Zimbabwe has redefined vehicle care in Africa. Its state-of-the-art facilities, extensive spare parts inventory, expert technicians, and unwavering customer focus set a new standard for motoring excellence in the region. Whether you're purchasing a new Isuzu, servicing your vehicle, or simply enjoying a cup of coffee in an eco-friendly setting, AUTOWORLD Zimbabwe offers an experience that is both professional and personal.
With its impressive sales figures, industry accolades, and commitment to customer satisfaction, AUTOWORLD Zimbabwe is more than just a dealership. It’s a trusted partner, a leader in sustainability, and a beacon of excellence for Isuzu owners across Zimbabwe.